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Remote Support
Secure attended and unattended remote access to Windows, Mac, Linux, iOS and Android, with file transfer, reboot/reconnect, multi-monitor view and scripting.
Learn more →Unified IT support & management platform
Resolve every IT issue from one console
Goto Resolve brings remote support, help desk ticketing, IT asset management and endpoint security into a single system — so IT teams, MSPs and growing businesses fix problems faster with fewer tools.
WindowsmacOSLinuxiOSAndroidEmail-to-ticketPatch management2FA & RBAC
Everything IT support needs, in one place
Stop juggling a remote desktop app, a ticketing tool, an inventory spreadsheet and a separate patching agent. Goto Resolve connects them so every ticket, device and session shares the same context.
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Help Desk & Ticketing
Capture issues from email and portal forms, route and assign tickets, automate workflows and track SLAs end to end.
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Unified Console
One dashboard for remote sessions, tickets, assets and reports, so technicians see the full picture before they connect.
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Endpoint Management
Hardware and software inventory, software deployment, automated patch management and health monitoring across every endpoint.
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IT Asset Management
Automatic discovery and a live inventory of hardware, software, licences and warranties linked to users and tickets.
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Security & Compliance
End-to-end encryption, two-factor authentication, role-based access and audit logs that support GDPR, HIPAA and SOC 2 programmes.
Learn more →How Goto Resolve works
- Deploy the agentRoll out the lightweight agent to endpoints by link, script or software deployment policy.
- Discover your estateDevices, software and users appear in the inventory automatically.
- Capture every requestEmails and portal forms become tickets linked to the right user and device.
- Resolve from the ticketOpen a secure remote session, run a script or push a patch without leaving the console.
- Report and improveTrack SLAs, resolution times, patch compliance and technician workload.
Built for every kind of IT team
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Managed service providers
Multi-tenant client separation, per-client SLAs, scripting and patching at scale for MSP remote monitoring and management.
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Internal IT teams
A single IT service desk for employees, hybrid workers and every company device.
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Small & growing businesses
Enterprise-grade remote support and ticketing without stitching together five tools.
Learn more →Why teams consolidate on Goto Resolve
Every extra IT tool adds a login, a licence and a gap in context. A unified IT management platform shortens the path from a reported issue to a fixed device.
- Fewer tools to buy, learn and secure
- Ticket, device history and remote session in one view
- Faster first-contact resolution with built-in remote access
- Automated patching and software deployment reduce repeat tickets
- Consistent security controls across every technician
Frequently asked questions
What is Goto Resolve?
Goto Resolve is a unified IT support and management platform. It combines remote support, help desk ticketing, IT asset management and endpoint security in one console, built for IT teams, managed service providers (MSPs) and businesses of all sizes.
Which devices can I support remotely?
Technicians can connect to Windows, macOS, Linux, iOS and Android devices, with attended and unattended access, file transfer, reboot and reconnect, multi-monitor view and scripting tools.
Does Goto Resolve replace a separate help desk and RMM tool?
Yes. Ticketing, remote access, inventory, software deployment and patch management run from the same dashboard, so teams don't have to switch between a help desk, a remote desktop tool and an RMM.
How is remote access secured?
Sessions use end-to-end encryption. Accounts are protected with two-factor authentication and role-based access control, and activity is logged for audits.
One console for every IT task
See remote support, ticketing, assets and endpoint security working together on your own devices.