FAQ
Goto Resolve FAQ
Answers about remote support, help desk ticketing, endpoint management, security and plans.
Frequently asked questions
What is Goto Resolve?
Goto Resolve is a unified IT support and management platform. It combines remote support, help desk ticketing, IT asset management and endpoint security in one console, built for IT teams, managed service providers (MSPs) and businesses of all sizes.
Which devices can I support remotely?
Technicians can connect to Windows, macOS, Linux, iOS and Android devices, with attended and unattended access, file transfer, reboot and reconnect, multi-monitor view and scripting tools.
Does Goto Resolve replace a separate help desk and RMM tool?
Yes. Ticketing, remote access, inventory, software deployment and patch management run from the same dashboard, so teams don't have to switch between a help desk, a remote desktop tool and an RMM.
How is remote access secured?
Sessions use end-to-end encryption. Accounts are protected with two-factor authentication and role-based access control, and activity is logged for audits.
Who is Goto Resolve for?
IT departments, managed service providers and small to large businesses that want remote support, ticketing, asset management and endpoint security in one platform.
Does it support unattended access?
Yes, on plans that include unattended access, with permission controls and full logging.
Can end users submit tickets?
Yes, by email or through a self-service portal with custom forms.
Does Goto Resolve include patch management?
Yes. You can schedule OS and third-party patches, deploy software and report on patch compliance.
Can I run scripts on multiple devices?
Yes. Run PowerShell, Bash or shell scripts on one device or a group, on demand or on a schedule.
How do I get started?
Request a demo and our team will help you deploy the agent and configure your console.
One console for every IT task
See remote support, ticketing, assets and endpoint security working together on your own devices.