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Cross-platform access
Remote control for Windows, macOS and Linux, plus remote view and support for iOS and Android devices.
Remote Support
Secure remote support for every device
Connect to employee and client devices in seconds — attended or unattended — and fix issues without a site visit, directly from the ticket you are working on.
Key capabilities
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File transfer
Move logs, installers and documents in both directions during a session.
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Reboot & reconnect
Restart a machine, including into safe mode where supported, and the session reconnects automatically.
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Multi-monitor view
Switch between displays or view them side by side on multi-screen workstations.
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Scripting tools
Run PowerShell, Bash and shell scripts on one device or a group without opening a full session.
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Unattended access
Reach servers and after-hours devices securely with permission-controlled unattended access.
Remote support linked to tickets and assets
Each remote session is attached to the ticket and the device record, so the next technician sees what was done, when and by whom.
- Start a session from a ticket in one click
- Session notes and duration logged to the ticket
- End-user consent prompts for attended sessions
- Granular permissions per technician and device group
- Session audit trail for compliance reviews
Questions about remote support
Is unattended remote access secure?
Unattended access requires the Goto Resolve agent, is limited by role-based permissions, protected with two-factor authentication on technician accounts and fully logged.
Can I support mobile devices?
Yes. Goto Resolve supports iOS and Android devices alongside Windows, macOS and Linux. Available control features depend on the mobile operating system's permissions.
Can I transfer files during a remote session?
Yes, file transfer works in both directions during an active session.
One console for every IT task
See remote support, ticketing, assets and endpoint security working together on your own devices.