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End-to-end encryption
Remote sessions and file transfers are encrypted end to end.
Security & Compliance
Security built into every session
Remote access is powerful, so Goto Resolve is designed with encryption, strong authentication and least-privilege access from the ground up.
Key capabilities
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Two-factor authentication
Enforce 2FA for every technician and administrator account.
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Role-based access
Define exactly which technicians can access which devices, clients and features.
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Audit logs
Record logins, sessions, scripts run and configuration changes.
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User consent
Attended sessions can require end-user approval before connecting.
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Endpoint security visibility
Monitor antivirus, firewall and encryption status across endpoints.
Supporting your compliance programme
Goto Resolve provides controls that help organisations meet GDPR, HIPAA and SOC 2 requirements. Contact us for current documentation, data processing terms and security questionnaires.
- GDPR-aligned data processing terms
- Controls supporting HIPAA safeguards
- SOC 2-aligned security controls
- Exportable audit trails
- Session policies per device group
Questions about security & compliance
Is Goto Resolve GDPR compliant?
Goto Resolve is designed to support GDPR obligations, including data processing agreements, access controls and audit logging. Contact us for documentation.
Can I use it in healthcare?
Goto Resolve includes controls that support HIPAA safeguards such as access control, encryption and audit logs. Contact sales to discuss your requirements.
Is two-factor authentication mandatory?
Administrators can enforce 2FA for all technician accounts.
One console for every IT task
See remote support, ticketing, assets and endpoint security working together on your own devices.